The interview is undoubtedly the most important part of your job search. Your network and your resume may help you get your foot in the door, but you've got to ace the interview to get the job. What happens, though, if your interviewer is -- gulp! -- mean or abrasive?
面試無疑是找工作中最重要的部分。網絡和簡歷是工作的敲門磚，但是要得到這份工作，你還需要在面試中表現出色。但是如果面試官很刁難怎麼辦呢？
Read on for advice from job-search experts and learn how to save the day -- and when you should walk away.
讀讀以下專家的意見----怎樣轉危爲安？何時該明智的選擇離開？
1. Remain calm. Job-search mentor Roberta Chinsky Matuson of Human Resource Solutions suggests, "Take a moment to compose yourself. Then simply answer the question using a calm tone. Eventually the person will stop being so hostile, particularly if you are responding in a way that is not giving them any fuel for their fire."
保持冷靜。人力資源解決方案公司求職顧問Chinsky Matuson說：“先調整一下自己的情緒，然後用冷靜的語氣簡單的回答他的提問。 特別是如果你的回答讓面試官無從刁難的話，他最終就不會再對你有敵意了。
2. Watch what you say. "Do not let an interviewer's tone push you over a ledge to potentially say things that you may later regret. Remember that business networks of people are wide and expansive, and your negative response or behavior in an interview could have lasting repercussions in wider circles," says Justin C. Honaman, a strategic business process and technology professional.
注意你說的話。Justin C. Honaman精通業務流程和專業技術，他建議說：“不要因爲面試官的語調，而說出一些自己可能會後悔的話。記住，職業人士的社交關係網廣泛而富有不斷變化的可能性，你在面試中的不良表現可能會在更大的職業圈內給你帶來持續的壞影響。
3. Remain confident. Stephen R. Balzac, president of 7 Steps Ahead, an organizational development firm, says, "The more confident you are, the easier it is to operate on the assumption that you're not dealing with malice. That gives you the room to ask the interviewer if there's something wrong or if this isn't a good time. Frequently, what comes off as hostility is due to something else entirely: The interviewer may be distracted, upset about something else, have a tight deadline, etc. In one case, an interviewer's young son was extremely ill and when offered a chance to reschedule, he jumped at it."
保持自信。Stephen R. Balzac，在一家組織與發展公司的工作。他說：“你越自信的話，將面試官的敵意當着空氣處理起來就越簡單。這樣，你可以心平氣和的問面試官是不是哪裏出錯了，還是現在面試的時機不恰當。面試官的敵意經常可能是一些與面試完全無關的事情造成的：可能他心情很差，爲什麼事情而難受，或者工作交期催得很急等等。比如有一次，一位面試官的兒子得了重病，如果你和他重新約下一次面試的話，他會馬上同意的。”
4. Get to know your interviewer. "If a vein is popping out of your potential new employer's head, ask questions directly related to the interviewer, such as, 'How long have you been with the company? What role did you have when you started? Tell me the story of working your way up,'" says career consultant Angela Lussier of 365 Degrees Consulting. "If you get her talking about herself, you can quickly turn her lion's roar into a kitten's meow."
主動去了解你的面試官。“當你的潛在僱主開始不耐煩的時候，問一些和他有直接關聯的事情，如：‘您在公司工作幾年了？剛開始的時候您從事什麼職位呢？可以告訴我您在工作中的處事方式嗎？”365°諮詢公司的職業顧問Angela Lussier如此建議。他還說：“如果你可以讓你的潛在僱主開始談自己的事情，那她馬上會從一個發怒的母老虎變成一個溫順的小貓咪。”
5. Address the issue. "The best thing someone can do when faced with a hostile interviewer is pause and ask if he/she has done/said something to upset or irritate the person conducting the interview. Usually, people don't realize that they are coming across in such an off-putting way, and they quickly adjust when the issue is raised, but gently," suggests Donna Flagg, workplace expert and founder of The Krysalis Group, a business and management consulting firm.
解決爭端。Donna Flagg是一位職場專家，他創辦了一家名爲Krysalis Group的職業和管理諮詢公司。他說：“當你面對一位有敵意的面試官時，最好的方法就是停下來，問問他/她，是不是你在面試中說了什麼讓他生氣的話冒犯到他了？很多時候，人們並沒有認識到自己正在說的話（做的事情）會讓人不愉快。當他們意識到以後，就會馬上不着痕跡的調整過來。”
6. Remember that it may be a test. "They may just be testing you -- to see how you handle pressure or deal with certain circumstances. They want to know if you stay calm and collected, or if it gets to you and affects your decision-making and actions. Many times these situations arise in business, so, unbeknownst to you, they may be placing you in a bit of a role-play scenario," reveals Bruce Powell, a managing partner with executive recruitment firm IQ Partners Inc.
記住這可能是一次試探。IQ Partners Inc.是一家獵頭公司，Bruce Powell是其合夥經理人，他揭露說：“面試中面試官故意刁難你，可能是正在試探你---他們想測試你是如果處理壓力以及類似情況的。他們想知道碰到這樣的情況時，你是否可以保持鎮靜，或者說這樣的事情那個會影響你的決策以及面試中的發揮。職業中會出現很多這樣的情況，所以在不瞭解你的情況下，他們可能會通過在既定的場景模擬中觀察你的表現。”
7. Turn things around. Interview expert and author of "Hiring and Firing" Marlene Caroselli suggests, "Employ the 'turnaround' technique. Buy time by turning the question back to the interviewer. For example, you're told, "We need an exceptional candidate for this position. From what I've heard so far, there's nothing exceptional about you.' Your turnaround response would be, 'Can you tell me what is so exceptional about the job that only the rarest of skills are needed?'"
扭轉乾坤。面試專家Marlene Caroselli在其著作“Hiring and Firing”中聲稱：“運用週轉技巧。通過將問題丟回給面試官來爭取時間。例如，如果他們告訴你‘這個職位我們需要的是一位特別的候選人。目前就我所知，你沒有任何特別之處。’你可以這樣反問他們‘您能告訴爲什麼這份工作只需要非常罕見的技術要求，它的特別之處在哪呢？
8. Grin and bear it. "If an interviewer is that rude, he's probably run off other good candidates. Your only goal is to get to the next step. Figure out what that is and if you can get there," advises workplace communications specialist Linda Swindling.
笑着接受它。“如果面試官態度很惡劣，他可能已經中意了其他好的候選人了。你此時的唯一目標就是進入下一個步驟。找出下一步需要做什麼，並努力去達到這一目標。”以上建議來自職場交流專家Linda Swindling。
9. Leave. Rachel Ingegneri, human resources expert and author of "Ten Minutes to the Job Interview," says, "If an interviewer is hostile to the point of creating fear or possible physical harm, I suggest that the candidate politely remove himself from the room or area and speak with someone in higher authority (a receptionist or secretary may provide that information). If there is no one else to speak with, vacate the premises as soon as possible. If hostile tactics appear to be the norm, that does not seem like the type of place to be employed."
離開。人力資源專家Rachel Ingegner在其著作"Ten Minutes to the Job Interview"說：“如果面試官的敵意讓你感到恐懼或給你造成了身體上的傷害，我建議候選人禮貌的離開，然後向更高層的管理人員反應情況（前臺或祕書可以將高層管理人員的信息提供給你）。如果該公司沒有其他人可以反映情況，就馬上儘快離開這家公司。如果一家公司的粗暴無禮已經成了一種行爲規範，那這家公司也不會適合上班了。”
10. Close strong. "Give a strong close at the end of the interview," states Lauren Milligan, founder of . "Say, 'I'm very interested in this position and I sincerely thank you for your time and insights today. If I am chosen to continue on in your recruiting process, will I have the opportunity to interview with other managers as well?' This shows you were able to deflect their bad attitude and are hungry for more. In these times, only the strong survive, so don't let someone's bad attitude throw you off your game!"
強勢的結束。 公司的創始人Lauren Milligan 說：“在面試結束的時候，表現強勢一點。告訴面試官‘我對該職位很感興趣，感謝您抽時間來面試我，並真誠的感謝您今天的真知灼見。但是，如果下次我還有機會來貴司複試，請問是否由其他的經理來面試我呢？’這樣說表明對於他們惡劣的態度，你是有能力處理的，並且你追求的不止這些。這種情況下，只有強者纔可以生存，所以不要因爲別人惡劣的態度而失去了工作的機會。”
