1、根據客戶需求及時在線預訂酒店;
2、酒店退改簽;
3、負責解決客戶諮詢、疑問並及時給予專業解答。
任職資格:
1、18-35歲,口齒清晰,普通話流利,語音富有感染力;
2、具備較強的學習能力和優秀的溝通能力;
3、性格堅韌,思維敏捷,具備良好的應變能力和承壓能力。
職位要求:
1、 按照公司的規定爲同行提供優質服務,並負責將訂單及時發到酒店跟進確認;
2、 熟練掌握酒店地理、房價、房態信息,及時、快速解答同行諮詢,確保對外報價的準確性;
3、 負責與合作同行、酒店建立良好的合作關係,主動收集同行意見和市場信息,及時上報主管;
4.學歷不限,專業不限,只要你肯學我們就肯教!
工作職責:
1. 負責B2B、B2C客房預訂業務;
2. 聯繫供應商(酒店或同行),取得優勢報價,促成訂單;
3. 負責B2B、B2C平臺酒店資料的更新及完善。
工作職責:
1. 爲客戶提供與衆不同的接聽體驗,確保客戶的需求和疑問得到滿足,務求帶給客戶獨特的感覺,從而建立長期的顧客忠誠度;
2. 負責接聽中國地區以及國外所有集團酒店及度假村的銷售預定,協助解答客戶詢問;
3. 安排酒店預訂,遵照公司的制度與程序,以專業的水準提供給客戶有關酒店集團的酒店信息,並着重強調我們的銷售與服務;
4. 接聽並處理來自旅行社、商業機構以及公衆客戶的預定電話;
5. 接聽並協助解答集團優先顧客的電話諮詢,協助完成優先顧客會員登記。
Responsibilities:
1. To provide a differentiated call experience to our guests, ensure that their needs and enquiries are taken care of. Make our callers feel unique and special and help create long term customer loyalty;
2. To generate sales for properties both in China and worldwide and to assist in the handling of the customer queries;
3. Book reservations, provide information on all Hotel & Resorts Worldwide Inc properties in a professional manner with specific emphasis on sales and service to the caller in accordance with policies and procedures;
4. Receive and process calls from travel agents, business houses and the general public;
5. Receive calls from and assist with the Preferred Guest member account queries and membership enrollment.
工作要求:
2. 英語閱讀書寫熟練,大學英語四六級優先;
3. 良好的禮儀,具備標準,清晰的普通話發音,個性樂觀;
4. 樂於與團隊共同工作,同時能夠積極主動,具備主人翁精神;
5. 能夠同時應對多項任務,適應在富有壓力的環境中工作;
6. 能夠適應輪班工作制度,可在週末及公衆節假日上班;
7. 擅長電腦操作,熟練運用Windows Office 等辦公軟件
Requirements:
1. College above, with hotel, tourism or customer service experience preferred;
2. Good command of English reading and writing, CET-6 is preferred;
3. Good courtesy, with pleasant personality, good pronunciation of Mandarin;
4. Enjoy working together as a team and possess initiative to take care of things;
5. Multi-task handling skill, can work under high pressure environment;
6. Willing to take shift duty including weekend and public holiday;
7. Familiar with Windows Office
崗位職責:
1、負責接聽客戶電話並根據客戶的需求爲客戶查詢、介紹預定國內外酒店信息;
2、協助處理預定後的相關事宜。