1. 負責線上、線下的B2B、B2C客房預訂業務；
2. 負責B2B、B2C平臺的房態管理工作；刷新網站EBK；
3. 聯繫供應商（酒店或同行），取得優勢報價，促成訂單；
4. 負責B2B、B2C平臺酒店資料的更新及完善。
任職要求：
1、中專以上學歷，旅遊管理、酒店管理專業；
2、作風踏實，工作認真負責，細心、善於思考和應變，並具有較強的對客溝通能力和處理事務的能力；
3、良好個人禮儀修養；
4、熟練運用Microsoft Office，打字快；
5、應屆畢業生也可；
6、能接受輪班工作制（月休6—7日）。
Responsibilities職責:
Handle inquires and bookings in accordance with the department’s rds and processes all kind of reservations, in-coming, daily call and groupsEnsures all facts of a reservation have been actioned. Processes cancellation/amendments to reservations (extension, early departure)Investigates and handles no show reservations. Prepares reservation sales s the program and other products and services using up-selling and suggestive selling tains high level of telephone skills to meet department ow up with program sales to trace inquire statusEnsures all guest requests are responded to immediately. Maintains a high level of product and service knowledge.
Requirements要求：
Basic Knowledge of Travel Trade Industry, medical or wellness 2-3 years of experience in reservations service industry, front office and sales with chain hotels. University degree in hospitality or related subjects preferredExcellent Mandarin and English communication skills (spoken AND written)Innovative self-starter, highly tive attitude under pressureGood Interpersonal & communicative skills.Greets customer and finds out what they would like to book and when.
問候顧客，弄清楚他們想訂什麼樣的房間，何時預定。
Offers alternative room types, rates and packages to the customer.
提供給顧客不同的房型和價格。
Records reservation information accurately.
準確記錄預定信息
Identifies commissionable reservations and secures required information.
標識佣金的保留，並確保所需的信息。
Records and processes deposit and billing information.
記錄流程存款和賬單的信息
Files all reservations to facilitate easy referral.
保存所有的預定文件一便確認
Maintains the correspondence file by date of arrival.
維護詳細文件的到達日期
Communicates with the Accounts Department to ensure credit has been established by companies wishing to charge back costs to their company.
與財務部溝通，確保那些希望收取回成本的公司用他們建立良好的信
Maximise occupancy and average rate by offering a variety of rates and promotional packages helping to maintain accurate occupancy forecasts:
最大化入住率和平均利率，提供各種利率和促銷，保持準確預測入住率
